Cancellation Policy

At Sideout Tsunami, Seattle’s leading indoor pickleball center, our membership and cancellation policies are designed to be fair, transparent, and easy to understand. Please review the details below for memberships, renewals, cancellations, and no-show fees.

Cancellation & No-Show Policy

Events (Clinics, Leagues, Tournaments, and Other Club Events)

Paid Members

• More than 48 hours in advance: Full refund will be issued.
• Between 24 to 48 hours before the event: Virtual credit will be issued for the full amount.
• Less than 24 hours before the event: Virtual credit will be issued for half of the amount.
• No-show: No refund will be issued.

Non-Members

• More than 48 hours in advance: Full refund will be issued.
• Between 24 to 48 hours before the event: Virtual credit will be issued for the full amount.
• Less than 24 hours before the event: No refund will be issued.
• No-show: No refund will be issued.

Open Play & Private Court Reservations

Paid Members

• Less than 4 hours before open play: A late cancellation fee of $20 will be assessed.
• Less than 4 hours before private court reservation: A late cancellation fee of $40 per hour will be assessed.
• No-show (Open Play): $20 fee per reservation.
• No-show (Private Court Reservation): $40 fee per hour.

Non-Members

• More than 48 hours in advance: Full refund will be issued.
• Between 24 to 48 hours before start time: Virtual credit will be issued for the full amount.
• Less than 24 hours before start time: No refund will be issued.
• No-show: No refund will be issued.

We understand emergencies happen. If you need to cancel within 24 hours due to an emergency, please call or email info@sideouttsunami.com as soon as possible so we can review your situation.

Membership Terms & Policies

Effective Date: November 1, 2025

Monthly Memberships

• Cancel at least 20 days before your next billing date to avoid the next charge.
• Cancellations may be submitted:
  • In person at the club, or
  • By email to the club manager if you are injured or otherwise unable to visit in person.
• No refunds are issued for partially used months.
• A 48-hour grace period from signup allows a full refund if you cancel within that window.

Annual Memberships

• Cancel within 7 days of signup for a full refund.
• After 7 days, no refunds will be issued for the annual payment.
• Cancellations must be made:
  • In person at the club, or
  • By email to the club manager if you are injured or otherwise unable to visit in person.
• No refunds are issued for partially used months.

Automatic Renewals

• All memberships automatically renew at the end of their term:
  • Monthly memberships renew monthly.
  • Annual memberships renew yearly.
• To stop renewal, submit cancellation at least 20 days before the renewal date.
• Upon renewal, the current membership rate will apply.

Payment and Authorization

• You must maintain an active credit card, debit card, or ACH payment method on file.
• By signing up, you authorize us to charge your payment method for all applicable fees, including membership and other club purchases.
• If your card is declined, we may reattempt the charge.

Pause Policy

• No pause or freeze unless due to injury with a provider’s note.
• If you’ll be out of town for an extended period, consider a monthly membership instead.